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Happy Customers

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We appreciate our customers' feedback and continuously work to improve the level of service we provide. Thank you!

Click here to take our 30 sec. survey if you have ordered from us in the past. Thank you for your time!

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I just need to say that you have exceptional customer service. We really thank you for that as we all know our industry can be quite demanding and hectic.

Brittany B.
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Thank you, Lily! I hope we can become reliable partners for years to come too. :) MedEquip Depot has been a pleasure to work with and I really appreciate everyone's willingness to go "above and beyond." 


I hope you have a wonderful day and a fantastic weekend.

Susan Pearson
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I received the chocolates and the card you sent. It was a very pleasant surprise. Thank you very much for the gift and the kind words. :) It probably was not easy finding a kosher option, so I was really surprised and would like you to know that I appreciate your efforts and consideration. I have appreciated your excellent service from the start and it is a good feeling to know that having us as a customer is also appreciated. Looking forward to working together in 2018 and expanding our cooperation.

(Name removed at customer's request)
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Thanks. Even though I buy not much and not that often, what I get is important to me. Your customer service has been spectacular (!), and this interaction is another instance of that. I look at your web page now and then trying to find other things I can get from your company, though so far not needing much along your lines of products. But I won't forget! - LW
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You are among my suppliers with best customer service and I'm really excited to work with you. Please keep doing a great job. I hope we will be able to expand our business with your company in the future.

(Name removed at customer's request)
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Thanks for your prompt help and great customer service, I will be back! :)

Amy H.
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Man you just have an office full of superstars don't ya! Thanks for all of your help! You're awesome.

Ryan Butler, Clear Path Center
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We value our business relation and in many occasions we prefer to place the orders with you even when we get a little lower pricing from other suppliers.

(Name removed at customer's request)
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P.S.  You know I really LOVE your staff – everyone of them is professional and yet personable.   I wanted to tell you I really like Nice John who is ALWAYS SO NICE and efficient, but then I started thinking..there is also  Cheary Cheri who is so fun, Kute Katherine – I love her name who TAKES CARE OF BUSINESS and Ann – Ladybug – One of my favorites who is ALWAYS so hospitable and kind and very much a lady : ) and  Rosalyn who I love and of course, we cannot forget Roy who has really been getting gold stars lately – I told him I was hoping I wouldn’t run out of them!!

(Name removed at customer's request)

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Ann and Lily,

Thank you both so much! I'm very pleased with your customer service skills and kindness. It's been a great experience working with you.

The package arrived just in time and thank you so much again for the fantastic service!

Kris B.
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This company is very professional and offers great service. The support team is very kind and friendly.

Overall Grade: 9/10 (online feedback form)

(Name removed at customer's request)
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I can always count on Lily to be responsive and informative.

Jeff Olseth, Vitaline

Overall Grade: 96/100

Would you purchase from us again? Most definitely!
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Thank you very much, it was a great experience working with you. Although it was my first order and the shipment was delayed due to technical reasons, you provided a marvelous service. 

(Name removed at customer's request)
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Great customer service!

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Delivery time for special order item issue with your vendor (Precision Medical), not with Lily or MedEquip Depot. You provide stellar service and I appreciate that, thank you!

Few vendors provide service equal to yours.  I will be sure to recommend you to anyone I know in need of medical equipment.

Jeffrey Carl, Cabinetmakers, Inc

Overall Grade: 98/100

Would you purchase from us again? Most definitely!
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Konstantin and Lily, you are the best! Wish all of my vendors were so easy to work with.

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: FANTASTIC!!!!/100

Would you purchase from us again? Most definitely!
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Happy New Year Lily.


I received my order today.  Thanks.  I very much appreciate your first rate customer service provided during this order.  To be honest, this was the best customer service that I have encountered with any company to date.

Thanks again,

Cindy Koob
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Lily was exceptionally helpful in finding us a product for our machine that was being discontinued. She was a life saver!

Joanne Paradis, Dr. Z. Lakhani 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Ann and Lily went out of their way to help on this order. I can not thank them enough. You should be proud to have them on your team.

Thanks,

Steve Greer

Overall Grade: 98/100

Would you purchase from us again? Most definitely!
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Ann was amazing to work with. She really helped me out of a bind with my customer. Thanks Ann!

Paige (customer's information removed at his request)

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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I really do wish more of our suppliers were this easy to work with! I will look you up when I get ready to order batteries for the shop and not have to deal with Amazon. 

John Loder, Loder Instrument Co Inc.

Overall Grade: 96/100

Would you purchase from us again? Most definitely!
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Ann did a great job with confirmation that I hadn't placed two similar orders in error. Her feedback was great, and kept me up to date with the order status. Will use you again if needed. Thanks!

Eric, Biomedical Engineer 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Fantastic customer service - kept me informed every step of the way! Almost too friendly - at risk of potentially being seen as disingenuous. Thanks again for all your help!

Dr. Brad Matthews

Overall Grade: 97/100

Would you purchase from us again? Most definitely!
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(responding to a request for samples)

Rosalyn,

Two boxes arrived Friday and I must tell you I was surprised, figured you guys would have just sent a can of each. Please thank whomever (and yourself of course). The blue lid product so far is the favorite. We just had a baby in the office - she was born last Wednesday evening, I held her Friday - on her way home only 6.9 lbs, Beautiful little girl.  She will be the recipient of the other powder. What great timing!  Thank you again.   Will keep in touch and if it works - I know where to buy more.

Missi Pokorski, L&M Construction Chemicals 
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Lily,

 
Just wanted to shoot you a quick thank you for keeping me informed as updates come in. It's refreshing to know that there is someone keeping up with the orders.
 
Thanks again!
 
Carissa Allen, Gore
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Lily gave excellent service! She was really efficient, prompt, professional, warm, friendly, and never batted an eyelid at the various requests and special requirements I had. Overall, my experience with MedEquip has been great. Will definitely be back for other things.
 
Edeline Fong
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Dear Lily,
 
I can't thank you enough for the time and effort you put into this order. You have been a lifesaver! This is by far the best customer service I have received!
 
It is so rare to receive such personal customer service these days, especially with all of the online ecommerce stores. I will definitely keep your Company in mind for future purchases. Thanks again for going above and beyond in your efforts to fulfill my order.
 
Have a fantastic day!
 
Linda Postelle, Tryco Inc. 
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Roy,
 
Thank you for quick delivery and great service. I have already passed your information to other reps here at Lonesource. I will continue to look to you first for the right medical products to fit my customers.
 
Thanks for reaching out!

Jeff Haley, Lonesource Inc.
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The customer service at MedEquip Depot is second-to-none.  The representatives helped me ensure I ordered the proper product, and put me in touch with the manufacturer of the product so I could be certain.  Then once I placed my order, Lily was phenomenal in making sure I knew when it would be delivered, and following up to ensure I had received exactly what I needed.
Best,

John J.B. Allen, University of Arizona
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Shannon,

Thank you very much for resolving our issue with the deficient probes in such a favorable way.  We certainly appreciate the efforts you made and Ohmeda's response in completely satisfying our needs.  We are most definitely looking forward to continuing our relationship with you and MedEquip Depot in the future given the excellent customer service that you are providing.

Mark Ryvola, GMT Funds
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Excelente servicio en general. !Felicidades por su profesionalismo!

Dr. Armando L. Padilla
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I like the way you guys do business, it's nice to see the progress of the order.
 
Dana Bryant, Blue Sky Traders
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The thing that made dealing with Medequipdepot so nice was that they had a personal touch and kept me informed as to the order shipping delay, why it was happening, and what they were doing. That's real special treatment. I'll be back, thank you.

Larry Vitale, San Francisco State University Nursing School
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