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Our Newsletter


Happy Customers

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We appreciate our customers' feedback and continuously work to improve the level of service we provide. Thank you!

Click here to take our 30 sec. survey if you have ordered from us in the past. Thank you for your time!

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April 17, 2013

This company is very professional and offers great service. The support team is very kind and friendly.

Overall Grade: 9/10 (online feedback form)

(Name removed at customer's request)

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April 4, 2013

Ann and Lily,

Thank you both so much! I'm very pleased with your customer service skills and kindness. It's been a great experience working with you.

The package arrived just in time and thank you so much again for the fantastic service!

Jeannette Cooper

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March 18, 2013

I can always count on Lily to be responsive and informative.

Jeff Olseth, Vitaline

Overall Grade: 96/100

Would you purchase from us again? Most definitely!

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February 15, 2013

Great customer service!

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: 100/100

Would you purchase from us again? Most definitely!

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February 13, 2013

Delivery time for special order item issue with your vendor (Precision Medical), not with Lily or MedEquip Depot. You provide stellar service and I appreciate that, thank you!

Few vendors provide service equal to yours.  I will be sure to recommend you to anyone I know in need of medical equipment.

Jeffrey Carl, Cabinetmakers, Inc

Overall Grade: 98/100

Would you purchase from us again? Most definitely!

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January 29, 2013

Konstantin and Lily, you are the best! Wish all of my vendors were so easy to work with.

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: FANTASTIC!!!!/100

Would you purchase from us again? Most definitely!

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Happy New Year Lily.


I received my order today.  Thanks.  I very much appreciate your first rate customer service provided during this order.  To be honest, this was the best customer service that I have encountered with any company to date.

Thanks again,

Cindy Koob

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November 19th, 2012

Lily was exceptionally helpful in finding us a product for our machine that was being discontinued. She was a life saver!

Joanne Paradis, Dr. Z. Lakhani 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!

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November 14th, 2012

Ann and Lily went out of their way to help on this order. I can not thank them enough. You should be proud to have them on your team.

Thanks,

Steve Greer

Overall Grade: 98/100

Would you purchase from us again? Most definitely!

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October 4th, 2012

Ann was amazing to work with. She really helped me out of a bind with my customer. Thanks Ann!

Paige (customer's information removed at his request)

Overall Grade: 100/100

Would you purchase from us again? Most definitely!

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September 24, 2012

I really do wish more of our suppliers were this easy to work with! I will look you up when I get ready to order batteries for the shop and not have to deal with Amazon.

John Loder, Loder Instrument Co Inc.

Overall Grade: 96/100

Would you purchase from us again? Most definitely!

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August 27, 2012

Ann did a great job with confirmation that I hadn't placed two similar orders in error. Her feedback was great, and kept me up to date with the order status. Will use you again if needed. Thanks!

Eric, Biomedical Engineer 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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August 21, 2012

Fantastic customer service - kept me informed every step of the way! Almost too friendly - at risk of potentially being seen as disingenuous. Thanks again for all your help!

Dr. Brad Matthews

Overall Grade: 97/100

Would you purchase from us again? Most definitely!
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July 2, 2012 (responding to a request for samples)

Rosalyn,

Two boxes arrived Friday and I must tell you I was surprised, figured you guys would have just sent a can of each. Please thank whomever (and yourself of course). The blue lid product so far is the favorite. We just had a baby in the office - she was born last Wednesday evening, I held her Friday - on her way home only 6.9 lbs, Beautiful little girl.  She will be the recipient of the other powder. What great timing!  Thank you again.   Will keep in touch and if it works - I know where to buy more.

Missi Pokorski, L&M Construction Chemicals 
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May 10, 2012

Lily,


Just wanted to shoot you a quick thank you for keeping me informed as updates come in. It's refreshing to know that there is someone keeping up with the orders.

Thanks again!

Carissa Allen, Gore

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March 22, 2012

Lily gave excellent service! She was really efficient, prompt, professional, warm, friendly, and never batted an eyelid at the various requests and special requirements I had. Overall, my experience with MedEquip has been great. Will definitely be back for other things.

Edeline Fong
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January 5th, 2012
 
Dear Lily,
 
I can't thank you enough for the time and effort you put into this order. You have been a lifesaver! This is by far the best customer service I have received!
 
It is so rare to receive such personal customer service these days, especially with all of the online ecommerce stores. I will definitely keep your Company in mind for future purchases. Thanks again for going above and beyond in your efforts to fulfill my order.
 
Have a fantastic day!
 
Linda Postelle, Tryco Inc. 
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November 18th, 2011
 
Roy,

Thank you for quick delivery and great service. I have already passed your information to other reps here at Lonesource. I will continue to look to you first for the right medical products to fit my customers.
 
Thanks for reaching out!

Jeff Haley, Lonesource Inc.
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October 31st, 2011
 
The customer service at MedEquip Depot is second-to-none.  The representatives helped me ensure I ordered the proper product, and put me in touch with the manufacturer of the product so I could be certain.  Then once I placed my order, Lily was phenomenal in making sure I knew when it would be delivered, and following up to ensure I had received exactly what I needed.
Best,

John J.B. Allen, University of Arizona
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October 19th, 2011

Shannon,

Thank you very much for resolving our issue with the deficient probes in such a favorable way.  We certainly appreciate the efforts you made and Ohmeda's response in completely satisfying our needs.  We are most definitely looking forward to continuing our relationship with you and MedEquip Depot in the future given the excellent customer service that you are providing.

Mark Ryvola, GMT Funds
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October 10th, 2011

Excelente servicio en general. !Felicidades por su profesionalismo!

Dr. Armando L. Padilla
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September 19, 2011

I like the way you guys do business, it's nice to see the progress of the order.

Dana Bryant, Blue Sky Traders
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August 19th, 2011

The thing that made dealing with Medequipdepot so nice was that they had a personal touch and kept me informed as to the order shipping delay, why it was happening, and what they were doing. That's real special treatment. I'll be back, thank you.

Larry Vitale, San Francisco State University Nursing School
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