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Customer Reviews

Click here to take our 30 sec. survey if you have ordered from us in the past. Thank you for your time!

I really enjoy doing business with MedEquip Depot. The MedEquip Portal is a fantastic tool which makes our ordering process and logistics all the easier and convenient. Thank you very much MedEquip Depot!

V.M.
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Dear MedEquip Team,

We would like to express our sincere appreciation for your service to us. Ever since we signed our contract, you have provided the highest quality products with even better customer service. Deliveries are often received earlier than expected, and you are quick to resolve any issues that arise.

We look forward to extending our contract with you for years to come and hope you will continue to provide such excellent service to us. We could not conduct business without you! 

Warm Regards,

S. M. 
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Man you just have an office full of superstars don't ya! Thanks for all of your help! You're awesome.

Ryan Butler, Clear Path Center
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Eugenia is the MedEquip Depot associate that went way passed above and beyond to assist me with my order. After submitting my order, Eugenia got the task of notifying me that the manufacturer's drop-ship pricing was significantly higher than expected. I was outraged by the drastic increase and honestly my response was rude and unpleasant. I also provided multiple suggestions that I felt needed to be implemented to prevent this type of situation in the future. Eugenia maintained her professionalism, friendliness and patience throughout all correspondence. She worked her magic to find a solution, negotiating the shipping terms with the manufacturer, ultimately bringing the shipping cost down as much as possible. It took a while for the items to ship out, but Eugenia maintained communication. Then instead of the order getting delivered to my destination, it was sent to the MedEquip warehouse. Eugenia immediately made it a point to get in contact with me to make arrangements for her to personally deliver the items to me! Unheard of! The thought  of her coming made me anxious bc no longer could I hide behind my emails. But I was intrigued to meet the person who sets the precedent of what exemplary customer service is. When she arrived, I felt nothing but genuine positive energy and she even brought me a little bag of treats. Just like mom used to say... "kill them with kindness!" Eugenia is truly a phenomenal person and valuable asset and I truly appreciate all of her efforts!

T. B. 
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I hope that MedEquip Depot knows what gems they have in both Cheri and John, who contacted me later in the purchase process!

The items I ordered had come through a supplier no longer authorized by the manufacturer, and Cheri took the time to engage with a prior supplier and got the order placed with them!

I was actually stunned that a person would take the time that she invested in working with the prior supplier for my small order, while keeping me updated throughout; this type of customer service and caring for customers is unusual today! My father is so appreciative he has the cannula that is comfortable for him (really soft tubing) - annd the irritation he had from the other brand he used is gone. I will be ordering all related products from this site in the future!!

Jennifer P.
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I've been a customer for several years. I always get prompt, friendly, helpful service from whoever I talk to or reach by email. Very satisfied!

Dr. Robert
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Raluca is the best: from her immediate response (literally in the middle of the night), to her conscientious research to find the items requested, to her management of the most minute mishaps (one mask missing from order), Raluca is determined to create happy (return) customers! It's rare to find such quality customer service, especially at times like these when Covid makes lots of personal protective equipment hard to come by...

Rachel M.
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Thank you and your team for getting our orders out in such timely fashion and keeping us updated on their progress. Truly professional and we appreciate it.

Laura M.
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You're the best. Thanks again. You and your company's responsiveness has been excellent.

Dr. Cuyler Dear
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Thank you again for your assistance in this project. I know you have worked very hard in getting the SonoTrax II Pro dopplers delivered to our hospitals and I want to thank you for the enormous effort you and Edan did to get them shipped. I appreciate it!

Sincerely,
Shari W.
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Thanks so much Raluca! I'll be on lookout for the refund to hit my account! You've been extremely helpful and will look forward to working with you again should the need arise in the future!

Michael D.
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Hi Raluca,

I just wanted to take a moment to thank you very much for everything that you and your colleagues do to help us.

You are such a pleasure to deal with and we appreciate everything a lot.

I have told our customer that our company and our supplier are doing everything possible. As such, we will now await your updates.

Again, we appreciate everything and I thank you for always being such a great supplier partner.

Brittany
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Raluca was the representative who assisted me today. EXCELLENT!! So excited to find your company and the product I ordered! Looking forward to getting our catalog for possible future orders!! Thank you so much!! Her name needs added to your survey!

Susan Miller

Overall Grade: 99/100 (online feedback form)
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I very much appreciate your work on this and will definitely remember the great customer service for future orders.

Thanks so much,

Annie Huang
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Great email newsletter update on the most needed products during this special situation. Superb logistic arrangement to ship the product directly from Mexico that can help to save some time. Very flexible to meet the customer's needs.

Anthony
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Hi Raluca,

So happy to let you know that my 1st pack of face masks has just arrived and the 2nd pack has been shipped today. 

I would like to say that it has been my pleasure and luck to meet you at this tough moment. 

Thank you for your kind assistance to me and my family.

Meg  
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Hi Raluca,

I placed two orders for Kimberly-Clark masks and me and my and my husband's families received them. We feel relieved they have more masks in hand now. Thank you for securing masks and shipping them for us! Our families really appreciate the effort you and your team tirelessly put in! 

Best regards,

Vivian
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Thanks so much Raluca, got my Crosstex [masks] already. With these [additional] Uniseal Level 3 [masks], our family will be well covered. Hope everyone is safe and healthy. Thanks very much for the hard work, done with a heart!

Esther
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Hey no worries, Raluca! I'm just glad to get what we can and we all really appreciate all the work you put into this on your end! It can be exhausting so please pace yourself & don't forget self-care... it really does matter!

Randy B.
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I really appreciate your help finding/obtaining masks made in the USA.

Rachel M.
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Henry Schein has offered cheaper prices [on 3M 8210] but I have been impressed with your responsiveness and service.

G. Rosen
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I am impressed by your customer service. Do you supply to colleges for health science professions? I would be interested in a supply catalog.

Sarah P.
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Thank you for easy purchase, prompt shipping, and such a GREAT PRODUCT! We love our masks!

Margaret L.

Overall Grade: 99/100 (online feedback form)
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Thank you so much Bibek. I am so happy we found your company to get our N95 supplies. Please pass this to your supervisors.

Tamara V.
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I just need to say that you have exceptional customer service. We really thank you for that as we all know our industry can be quite demanding and hectic.

Brittany B.
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Thank you, Lily! I hope we can become reliable partners for years to come too. :) MedEquip Depot has been a pleasure to work with and I really appreciate everyone's willingness to go "above and beyond." 

I hope you have a wonderful day and a fantastic weekend.

Susan Pearson
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I received the chocolates and the card you sent. It was a very pleasant surprise. Thank you very much for the gift and the kind words. :) It probably was not easy finding a kosher option, so I was really surprised and would like you to know that I appreciate your efforts and consideration. I have appreciated your excellent service from the start and it is a good feeling to know that having us as a customer is also appreciated. Looking forward to working together in 2018 and expanding our cooperation.

(Name removed at customer's request)
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Thanks. Even though I buy not much and not that often, what I get is important to me. Your customer service has been spectacular (!), and this interaction is another instance of that. I look at your web page now and then trying to find other things I can get from your company, though so far not needing much along your lines of products. But I won't forget! - LW
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You are among my suppliers with best customer service and I'm really excited to work with you. Please keep doing a great job. I hope we will be able to expand our business with your company in the future.

(Name removed at customer's request)
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Thanks for your prompt help and great customer service, I will be back! :)

Amy H.
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We value our business relation and in many occasions we prefer to place the orders with you even when we get a little lower pricing from other suppliers.

(Name removed at customer's request)
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P.S.  You know I really LOVE your staff – everyone of them is professional and yet personable.   I wanted to tell you I really like Nice John who is ALWAYS SO NICE and efficient, but then I started thinking..there is also  Cheary Cheri who is so fun, Kute Katherine – I love her name who TAKES CARE OF BUSINESS and Ann – Ladybug – One of my favorites who is ALWAYS so hospitable and kind and very much a lady : ) and  Rosalyn who I love and of course, we cannot forget Roy who has really been getting gold stars lately – I told him I was hoping I wouldn’t run out of them!!

(Name removed at customer's request)
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Ann and Lily,

Thank you both so much! I'm very pleased with your customer service skills and kindness. It's been a great experience working with you.

The package arrived just in time and thank you so much again for the fantastic service!

Kris B.
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This company is very professional and offers great service. The support team is very kind and friendly.

Overall Grade: 9/10 (online feedback form)

(Name removed at customer's request)
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I can always count on Lily to be responsive and informative.

Jeff Olseth, Vitaline

Overall Grade: 96/100

Would you purchase from us again? Most definitely!
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Thank you very much, it was a great experience working with you. Although it was my first order and the shipment was delayed due to technical reasons, you provided a marvelous service. 

(Name removed at customer's request)
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Great customer service!

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Delivery time for special order item issue with your vendor (Precision Medical), not with Lily or MedEquip Depot. You provide stellar service and I appreciate that, thank you!

Few vendors provide service equal to yours.  I will be sure to recommend you to anyone I know in need of medical equipment.

Jeffrey Carl, Cabinetmakers, Inc

Overall Grade: 98/100

Would you purchase from us again? Most definitely!
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Konstantin and Lily, you are the best! Wish all of my vendors were so easy to work with.

Moira Hamel, Zoetek Medical Sales & Service

Overall Grade: FANTASTIC!!!!/100

Would you purchase from us again? Most definitely!
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Happy New Year Lily.

I received my order today.  Thanks.  I very much appreciate your first rate customer service provided during this order.  To be honest, this was the best customer service that I have encountered with any company to date.

Thanks again,

Cindy Koob
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Lily was exceptionally helpful in finding us a product for our machine that was being discontinued. She was a life saver!

Joanne Paradis, Dr. Z. Lakhani 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Ann and Lily went out of their way to help on this order. I can not thank them enough. You should be proud to have them on your team.

Thanks,

Steve Greer

Overall Grade: 98/100

Would you purchase from us again? Most definitely!
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Ann was amazing to work with. She really helped me out of a bind with my customer. Thanks Ann!

Paige (customer's information removed at his request)

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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I really do wish more of our suppliers were this easy to work with! I will look you up when I get ready to order batteries for the shop and not have to deal with Amazon. 

John Loder, Loder Instrument Co Inc.

Overall Grade: 96/100

Would you purchase from us again? Most definitely!
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Ann did a great job with confirmation that I hadn't placed two similar orders in error. Her feedback was great, and kept me up to date with the order status. Will use you again if needed. Thanks!

Eric, Biomedical Engineer 

Overall Grade: 100/100

Would you purchase from us again? Most definitely!
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Fantastic customer service - kept me informed every step of the way! Almost too friendly - at risk of potentially being seen as disingenuous. Thanks again for all your help!

Dr. Brad Matthews

Overall Grade: 97/100

Would you purchase from us again? Most definitely!
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(responding to a request for samples)

Rosalyn,

Two boxes arrived Friday and I must tell you I was surprised, figured you guys would have just sent a can of each. Please thank whomever (and yourself of course). The blue lid product so far is the favorite. We just had a baby in the office - she was born last Wednesday evening, I held her Friday - on her way home only 6.9 lbs, Beautiful little girl.  She will be the recipient of the other powder. What great timing!  Thank you again.   Will keep in touch and if it works - I know where to buy more.

Missi Pokorski, L&M Construction Chemicals 
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Lily,