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FAQ

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Last Updated on February 18th, 2018

Our ecommerce site is only an extension of our business and it allows us to offer you the convenience of 24/7 shopping. We are located in Dallas, TX and we serve more than 2,000 medical facilities across the United States. Our repair center is also located in Dallas. Send your repair inquiries to repairs@medequipdepot.com

We have a wonderful team ready to assist you and we are all passionate about what we do. Read our testimonials if you have a moment.

PRODUCT RELATED QUESTIONS

Q: Do you offer any other products that are not listed on the website?

A: Most definitely! We work with 1,300 brands and carry about 1,000,000 products. We currently have about 150,000 products on the site, and we are adding more on a weekly basis. Our goal is to double the number by the end of 2018 so please visit us often. Email us at quotes@medequipdepot.com for pricing on the products you are unable to locate on the site.

We understand the need for easy access to products at great prices, which is why we offer you a one-stop shop solution where you can find anything you need for your medical facility: medical equipment, instruments, supplies, spare parts, furniture, storage products, cleaning supplies, and OTC medication. 

Q: How often do you update your product listings?

We make changes to our website several  times a year, in an effort to maintain it as updated as possible. Occasionally however, products become discontinued, go on backorder, or our costs change without notice. We will notify you by email and/or phone if one of these scenarious affects your order. Please check your email/voice mail for such updates.

Q: What brands do you carry?

A: We are proud to carry over 1,300 brands. Our most popular brands are: Philips, Datex Ohmeda, GE Healthcare, Covidien, Masimo, 3M, Ethicon, Conmed, Welch Allyn, Spacelabs, Zoll, Nicolet, Smiths Medical, Teleflex, Arrow, and Criticare.

PRICE RELATED QUESTIONS

Q: Do you offer quantity discounts?

A: We do, and it all depends on the value of the product and the quantity requested. Email us your inquiries at quantitydiscounts@medequipdepot.com and we will respond promptly, usually within 2 hours.

Q: Do you price match?

A: We always strive to offer better prices than our competitors. Please email us your inquiries at pricematch@medequipdepot.com, and include a link to the website where you found the item less expensive. We will get back to you promptly, usually within 4 hours.

CREDIT RELATED QUESTIONS

Q: Do you accept POs?

A: Yes we do, please send your PO  to orders@medequipdepot.com and submit a credit request here. At this time, we only extend credit to approved schools, universities, hospitals, and governmental institutions. 

Q: Can I place a stock order request, to guarantee availability on recurring orders from our facility?

A: Yes, please use our online form

 

RETURN RELATED QUESTIONS

Q: What is your return policy? 

A: Items which are stocked at our warehouse can be returned within 30 days if they are in resellable condition: in original packaging, unopened, undamaged, and unmarked. An RGA number must be requested for the return. Click here to request an RGA. A restocking fee may apply.

On unstocked items, we honor the return policies of our suppliers - usually there is a 20-25% restocking fee. Some items are non-returnable.

Please check with us if you have any questions.

LEAD TIME RELATED QUESTIONS 

Q: Can I place a stock order request, to guarantee availability on recurring orders from our facility?

A: Yes, please use our online form

Q: Do you keep inventory?

A: We keep stock of the most popular products we carry. Given the breadth of product lines we distribute (hundreds of thousands of SKUs), we frequently order products directly from the manufacturers and have them shipped directly to you - usually at no additional charge. Sometimes manufacturers charge a drop ship fee of $6-$90. If you are interested in this option, please advise us. 

If you have recurring orders, please let us know and we will consider stocking the products for you to have them readily available to ship upon receipt of order.

Q: What are your lead times?

A: We usually ship items within 1 business day (if they are in stock or available for drop-ship) or within 5-7 business days. Please review each product page for more precise information on availability. 

Please note the following exceptions, keeping in mind that we stock some of the most popular products:

WELCH ALLYN - manufactures to order, thus lead times to our warehouse vary between 12-15 business days 

COVIDIEN - lead times vary as we have to meet a $1,500 minimum order requirement (our cost). That usually happens within 7-10 business days; it usually takes 3-5 more days to receive and ship the order to you. A $150 drop ship option is available (+ sales tax outside of TX), and the minimum order requirement is waived.

SMITHS MEDICAL - lead times vary as we have to meet a $500 minimum order requirement (our cost). That usually happens within 7-10 business days; it usually takes 3 more days to receive and ship the order. A $30 drop ship option is available(+ sales tax outside of TX), and the minimum order requirement is waived.

MONAGHAN - lead times vary as we have to meet a $500 minimum order requirement (our cost). That usually happens within 4-8 weeks. 

Q: If I place a small order, will it be processed immediately?

A: If an order is small, we usually wait 2-3 business days to combine it with other orders and save on incoming shipping charges.

Q: May I have a product drop shipped from the manufacturer?

A: Yes, if that option is available. There is sometimes a $6-$90 drop shipping fee charged by the manufacturer, that can be paid via a secure link after you place your order. Please include a note with your order.
 

SHIPPING RELATED QUESTIONS
 
Q: Do you drop ship blind?

A: Yes.

Q: May I use my shipping account?

A: We have negotiated deep discounts with Fedex and in order to maintain those price levels we have to meet certain yearly shipping figures. For that reason, we use our Fedex account for all shipments and happily pass our savings onto our customers.

Q: How do you handle HAZMAT shipments?

A: Our HAZMAT shipments are handled by L&L Propac. To inquire about HAZMAT charges, please contact our Order Management Department at orders@medequipdepot.com

We look forward to assisting you with any requests you may have!
 

ORDER RELATED QUESTIONS

Q: What are your Terms & Conditions?

A: Visit http://www.medequipdepot.com/terms-and-conditions/

Q: Do you have a minimum order requirement?

A: We have a $200 minimum order requirement. We encourage you to combine various products and brands into an order, to meet the minimum faster. We carry more than 1300 brands and 1,000,000 products.

Q: How can I check my order status?

A: You may log into our Customer Portal at myportal.medequipdepot.com  to check the status of your orders at individual item level.

In addition, our order follow-up team will be in touch with you by email until the order is on its way to you.

To contact them directly, email orderstatus@medequipdepot.com

Q: Can I place a stock order request, to guarantee availability on recurring orders from our facility?

A: Yes, please use our online form

Q: How can I redeem my loyalty points?

A: You accomulate loyalty points with every purchase. To redeem them, log into your account and click on the Loyalty widget at the bottom of the screen, to see the options that are available to you. For more details on our Loyalty Program, click here.
 

PAYMENT RELATED QUESTIONS

Q: What methods of payment do you accept?

A:

  • Electronic check (preferred)
  • Check
  • Credit Card
  • ACH
  • Wire Transfer
  • Direct deposit at any Bank of America branch
  • Paypal

PRIVACY RELATED QUESTIONS

Q: What is your privacy policy?

A: When you place an order with us, we request your name, billing address, shipping address, credit card number, expiration date, security code, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. Our credit card processor (authorize.net) only records the last 4 digits of your credit card, to ensure the safe handling of your sensitive information.
 
We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you. We do not share your private information with anyone.