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Contact Us


Toll-Free Phone: (800) 598-6960   |  Local: (469) 607-3292
Toll-Free Fax: (888) 751-5580  

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Answers to Frequently Asked Questions


We accept Purchase Orders - email orders@medequipdepot.com
We are registered with SAM for govt. requests - email GovSales@medequipdepot.com
We offer quantity discounts - email QuantityDiscounts@medequipdepot.com
We match prices when we are able to - email the details of your request to PriceMatch@medequipdepot.com 
We offer credit terms to creditworthy customers (at this time, we only accept credit applications from schools and universities, hospitals, and governmental institutions) -  fill out our credit app here
Our Loyalty Program rewards our repeat customers with gifts such as free shipping and discount certificates. Be sure you create an account to take advantage of your free membership.
   
Address 10500 Metric Dr. Suite 119, Dallas, TX 75243
Hours of Operation: M-F 8:30am-5:30pm CT  
   
Email Addresses  
   
Quote Requests 800-598-6960 ext. 1 | quotes@medequipdepot.com
Governmental Requests
800-598-6960 ext. 9 | govsales@medequipdepot.com

  • Registered with CCR, ORCA, and the System for Award Management (SAM)
  • Small Business
  • WHO HUB Vendor ID: 1275470693000
  • CMBL Status: Active
  • Vizient / Provista Contracted Supplier
  • Our Non-Prescription Drug Distributor and Device Distributor License Number with the Texas Department of State Health Services is 1000751. 
Other Sales Related Inquiries sales@medequipdepot.com
Orders 800-598-6960 ext. 2 | orders@medequipdepot.com
Order Status 800-598-6960 ext. 3 | orderstatus@medequipdepot.com
Returns returns@medequipdepot.com
Shipping 800-598-6960 ext. 4 | shipping@medequipdepot.com
Accounting 800-598-6960 ext. 5 | accounting@medequipdepot.com
Marketing 800-598-6960 ext. 6 |  marketing@medequipdepot.com
Management 800-598-6960 ext. 7 |  management@medequipdepot.com
Customer Feedback 800-598-6960 ext. 8 |  customerfeedback@medequipdepot.com
   
Escalations Eugenia Snyder - Sr. Manager, Strategic Customer & Vendor Relations
  Tel. 800-598-6960 Ext. 8112  Email: eugenia@medequipdepot.com
   
Order Management John Carmona - Sr. Order Management Specialist
  Tel. 800-598-6960 Ext. 8103  Email: john@medequipdepot.com
   
Quotations Katherine Souare - Sr. Pricing & Sourcing Specialist
  Tel. 800-598-6960 Ext. 8108  Email: katherine@medequipdepot.com 
   
Strategic Accounts &  Raluca Banea - Director, Strategic Accounts & Innovation
Govt. Relations Tel. 800-598-6960 Ext. 89180  Email: raluca@medequipdepot.com
   
Order Status Cheri Kines - Sr. Order Follow-Up Specialist
  Tel. 800-598-6960 Ext. 8101  Email: cheri@medequipdepot.com
   
Accounting Roy Thomas - Director, Finance & Accounting 
  Tel. 800-598-6960 Ext. 8107  Email: roy.thomas@medequipdepot.com
   
Shipping LaTarya Berry - Manager, Shipping & Receiving
  Tel. 800-598-6960 Ext. 8104  Email: latarya@medequipdepot.com

 

To fill out our credit card authorization form: Click here for Word version   Click here for PDF version 

To request credit: Click here (at this time, we are only accepting credit applications from schools and universities, hospitals, and government institutions.)

To request us to stock product: Click here

To pay for an offline order by credit card: Click here

To request an RGA: Click here (for returns)

To fill out a Customer Profile Form and receive an instant $10 coupon: Click here (3 min)

To fill out a brief post-sale survey and receive an instant $5 coupon: Click here (30-45 sec)

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