Privacy Policy


Updated May 24th, 2018

Collecting and using personal information

Protecting your private information is our priority. This Privacy Policy describes the collection of personal information by MedEquip Depot from users of our Website at, Customer Portal at, as well as all related software, tools, systems, programs and other services we use. This Policy also describes our use and disclosure of that information. By using our Service, you consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy. This Policy is incorporated by reference into the Company Terms of Use and subject to the provisions of the Terms of Use.

“Personal Information,” as used in this Policy, is information that specifically identifies an individual, such as an individual’s name, address, telephone number, or e-mail address. Personal Information also includes information about an individual’s activities, such as information about his or her purchase history, and demographic information, such as date of birth, gender, geographic area, and preferences, when any of this information is linked to Personal Information that identifies that individual.

Personal Information may also include information about your computer hardware and software including your IP address, browser type, domain names, access times and referring website addresses. This information may be automatically collected by us and is used for the operation of our services, maintenance of service quality and provision of general statistics regarding use of the Services.

Personal Information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.


We use the following applications:

  • An order management system that was developed in-house. - We collect data such as name, email, phone number, phone, address that we use to communicate with you regarding your quotes and orders and announce various special offers. We do not sell your data to any third parties.
  • BigCommerce is our ecommerce platform and their privacy policy is located at:
  • SearchSpring is the software we use for site search, merchandising and conversion optimization on the BigCommerce platform
  • Sloyalty is the application that manages our loyalty program and their privacy policy is located at:
  • Re-Amaze is our web chat application and their privacy policy is located at:
  • Xero is our accounting system and their privacy policy is located at:
  • Bill & Pay is our invoice and payment solution and their privacy policy is located at:
  • ShipStation is our shipping software and their privacy policy is located at:
  • Mailchimp is our email marketing software and their privacy policy is located at:
  • Braintree is one of our payment processors and their privacy policy is located at:
  • PayPal is one of our payment processors and their privacy policy is located at:
  • Google Analytics is our search and customer analytics application and their privacy policy is located at:

Our Website, Order Management System and Customer Portal

MedEquip Depot has adopted and adheres to stringent security standards designed to protect non-public personal information at against accidental or unauthorized access or disclosure. Among the safeguards that MedEquip Depot has developed for this site is the use of an SSL certificates issued by Comodo, using full 128/256 bit encryption.

Your e-mail

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via the phone numbers listed on our site.

"Cookies" and "tags"

When you visit our website and Customer Portal, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide on our website.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

Linking to other sites

The MedEquip Depot website may provide links to other websites, not owned or controlled by MedEquip Depot, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-MedEquip Depot websites do not constitute or imply endorsement by MedEquip Depot of these websites, any products or services described on these sites, or of any other material contained in them.

Changes to this statement

MedEquip Depot may change this statement from time to time; when updates are made, the privacy policy version date (located at the top of this policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this policy to see if there have been any changes that may affect you. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.